5 guides
Support & Customer Service
Need help? Learn how to reach support, get help with billing, and handle returns.
Does Cyber Dive Offer Over-The-Phone Support?
Cyber Dive doesn't offer phone support, but you can get fast help by submitting a support ticket through the chat on the Parent Dashboard or Cyber Dive website.
I Was Charged Twice for My Aqua One Order
If you were charged twice for your Aqua One order, here's how to contact Cyber Dive support quickly to get a refund issued to your original payment method.
How do I cancel my Aqua One purchase?
Need to cancel your Aqua One order before or after it ships? Here's how to reach the Cyber Dive Customer Care team quickly through the website chatbot.
How do I submit a support ticket?
Submit a Cyber Dive support ticket through the Parent Dashboard chatbot — a live Customer Care agent will respond to resolve your issue as quickly as possible.
How to Change My Payment Method
Need to update your payment method for your Aqua One plan? Learn how to manage your billing through Klarna or Afterpay — Aqua One itself has no recurring charges.